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FullReach AI asks the AI platforms this brand’s questions every day and keeps every answer. This guide goes from signup to the first results.

Sign up

A sign-up is a free AI visibility check of this brand. Open app.fullreach.ai/check, or enter the website in a box on fullreach.ai. Account and billing says more about signing in and the trial.
1

Website

The website of the brand. The check starts to read it at once.
2

Name

Your first and last name. This step also offers Google and Microsoft. A work account proves your address, so the email and code steps drop out. A personal account is refused.
3

Work email

The check sends a code to this address. A personal inbox, such as Gmail or Outlook.com, cannot sign up.
4

Location

The city and the country of the brand, or the country only. The field suggests places as you type.
5

Reach

Where the brand has influence: Worldwide, Nationwide, Regional, City or Neighborhood. It decides how much of the location the questions name. Worldwide asks from no country.
6

How you found us

Pick the closest fit, or skip the step.
7

Competitors

Up to three competitor websites. The check fills the fields with the competitors that it finds on the website. Find my competitors for me asks again when the fields are empty. Choose your competitors says which to keep.
8

Code

Type the 6-digit code from the mail, or open the link in the mail. The code works for 10 minutes, and only in the browser that asked for it.
Then the check asks ChatGPT the questions that this brand’s buyers ask. This usually takes about a minute. When your address is not at the brand’s website, the page also asks Who are you tracking?: My own brand, or Brands I manage for clients. See FullReach AI for agencies.
  • A check that fails offers Try again once. When that try fails too, start again with the website.
  • A check that runs longer says so in the tab. We mail your results when they are ready, so you can close the tab.

After the check

The check makes the organization and its first project. The project starts with the check’s questions as its prompts, grouped in topics, and with the competitors you kept. Edit them later on the All Prompts and Competitors pages. What opens next depends on where you started:
  • From a plan on the pricing page, checkout for that plan opens right after the code.
  • From the free AI Visibility Check, the dashboard opens with some pages only. See Before the trial.
  • From any other start, the check shows its results, then the plans. Start free trial on a plan opens checkout. Without a plan, the account keeps the dashboard of Before the trial.
A trial lasts 7 days. It starts when you add a card at checkout, and nothing is charged before it ends.

Before the trial

An account with no trial opens the first-day pages, Settings and Support. Each other page shows in the sidebar, greyed. A press on it offers the plans, and a plan opens checkout for the trial. The admins get reminder mails in the first days after the check. Without a trial, the organization is deleted 90 days after the check.

Add a project

The setup wizard is for a second project and for a pitch. Add a project, under Settings, Organization, opens it. The wizard asks for what the daily collection needs. Each step proposes something, and you correct it.
1

Add brand details

The website and the name. The wizard reads the website to draft the next step.
2

Describe this brand

The step asks what this brand does, its industry and how it presents itself. It also asks what this brand sells, the area it serves, whether shoppers buy its goods, and its other names. The wizard writes the prompts from this.
  • Area served is where this brand serves buyers in person, such as “Cork, Ireland”. Some prompts name it. It is not a market: the markets step sets where prompts run. Leave it empty if buyers can be anywhere.
  • Goods to buy is for a brand whose shoppers buy goods in a store or by delivery. Its prompts then ask which product to buy, and AI answers those with product cards. Leave it off for software, services and work on site, such as fitted kitchens. Their prompts ask which company to use.
3

Personas

Who asks the questions, and each persona’s share of the prompts. A persona can carry a sentence that goes in front of each of its prompts. See Personas.
4

Review competitors

Up to 5 competitors, found on the web. Keep, remove or add them. Each competitor needs its website. Choose your competitors says which to keep. When the search does not finish, the step says so. Try again, or add a competitor by hand to continue.
5

Choose a market and a language

The country where FullReach AI collects the answers, or Worldwide, and the language the buyers ask in. More markets come later, with Markets… on the All Prompts page. See Markets and languages.
6

Review topics

Up to 10 buying decisions: the choices that the buyers make in this category, such as “Choosing an invoicing tool”. See Topics. When a list is empty, the step says why and what to do next.
7

Review prompts

The questions, written for each topic and persona: up to 50, and up to 8 a topic. Edit, remove or add them. Each one runs every day on every platform. A question that asks for providers measures more than a question that asks how to do something. So most questions in each topic ask for providers. Each topic gets one question that names a competitor, where one fits. No question names a year, because each one runs for months. Choose your prompts says which to keep.

The first results

The first collection starts with the trial, and a project that you add starts its own at once. It usually takes under an hour, and a mail tells you when it is complete. The dashboard does not wait for it. Five pages open at once on preview answers: the Visibility, Competitors and Sources tabs, All Prompts and All Answers. A banner on those pages says that the collection still runs, and the top bar of each page carries the word Preview. As each platform’s own answers arrive, they replace the preview answers, so the figures change during that hour. See The first day. Every other page that reads the answers says “Your first results are on their way” until the first collection is complete. It states the prompts, platforms and markets in collection, and it links the six open pages. A few answers can still arrive later that day. The organization’s first project also gets one Lesson by mail on each of the next 4 days. See Mail. The Crawlers tab of Agent Analytics works before the first results, because it reads the site, not the answers.

The tour

The Visibility tab offers a short tour the first time it shows figures. A card asks, and Show me starts it. Each stop marks one part of the page and says what it is for. Not now declines it. Actions, All Prompts, Competitors and All Answers each have a short tour of their own. It starts on the first visit to the page, unless you declined the first one. Take the tour, at the foot of the sidebar on those pages, starts a tour again at any time. The Support page starts the tour of the Visibility tab. No tour starts on a narrow screen, where the sidebar is hidden.

Each day

Every day, in the early hours UTC, the collection runs for each project:
  1. Ask. Each prompt goes to each platform through the platform’s own app, in its market, as a logged-out visitor in a fresh session. See How answers are collected. A day is a UTC date.
  2. Ask again. FullReach AI asks again for each answer that failed. Some tries go at once, and the rest go later the same day.
  3. Analyze. The analysis finds the brands in each answer and labels each mention. See How answers are analyzed.
  4. Read the sites. The crawler audit reads each monitored site’s robots.txt and homepage. FullReach AI also reads Google Analytics and the crawler logs, when they are connected.
  5. Build the worklist. FullReach AI builds the Actions again from the stored answers, and reads their pages.
Every figure then counts the new day. The newest day can still change while FullReach AI asks again for its failed answers. Perception asks its own questions once a week.

Where to start reading

  1. Visibility tab: the headline figures and the strongest brands.
  2. All Prompts: which questions name this brand, and which name nobody at all.
  3. Actions: where to act, ranked, with the evidence.
  4. Crawlers tab: anything on the site that blocks the AI crawlers.