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An organization holds the plan, the people and the projects. Projects says what a project is, and Pitches says how to measure a prospect. Plan limits states what each tier allows.

Signing in

FullReach AI has no passwords.
  • By email. A sign-up starts with the website of the brand. The free AI visibility check then asks for your work address and sends a code. Type the code in the same tab, or open the link in the mail. The code works for 10 minutes, and the link for 24 hours. The sign-in page asks for your address and sends a link only. A personal inbox, such as Gmail or Outlook.com, cannot sign up.
  • With Google or Microsoft. Use a work account: Google Workspace, or a Microsoft work or school account. A personal account is refused. A Google account on a company address outside Google Workspace is refused too, because Google does not vouch for that address. Use the email link for it.
A session lasts 30 days in the browser that signed in. Sign out is in the account menu at the foot of the sidebar, and under Settings, Organization. It ends your session in every browser. One address belongs to one organization. Two colleagues who each sign up get two organizations. To work together, one of them invites the other.

People

The person who signs up is the organization’s admin. A colleague you invite joins as a member. Admins and members can change everything about what a project measures:
  • prompts, competitors, personas, topics, markets and platforms,
  • the Profile and the catalog,
  • log uploads,
  • the monthly report’s note, and their own mail.
Only an admin can:
  • pay and change the plan,
  • add, pause and resume projects,
  • invite and remove people, and change their role,
  • create and revoke API keys,
  • set the monthly report’s name and logo,
  • connect Google Analytics, and manage the crawler ingest key and Cloudflare,
  • set the switch of each mailed report, and choose the monthly report’s sections,
  • add or remove another person’s address on a report’s list,
  • approve and revoke AI assistant connections,
  • delete every crawler visit of a project,
  • start and convert pitches,
  • close the organization.
Invite a colleague under Settings, Organization, Team. The mail holds a sign-in link for that address only, and the link works once. The colleague signs in with that address and chooses to join. Before the choice, the colleague sees the names of the organization’s projects, so two organizations with one name read apart. An address that already has its own organization cannot join another. Inviting again sends the mail again. Leave removes you from the organization. Remove removes a colleague. Every API key and ingest key that the person created stops working at once. The confirmation names each key first. We withdraw every invitation that the person sent and nobody answered. Another admin can invite that address again. The last admin cannot leave. Close the organization instead. An admin changes a colleague’s role in the Team list. Click the role, then confirm. A colleague must join before they can become an admin. An admin can also make themselves a member while another admin stays. A new member’s API keys and ingest keys stop working at once, and the confirmation names them first. We withdraw their open invitations too. We send a mail to the colleague whose role changed.

The trial

The trial starts when you pick a plan and add a card at checkout: after the check’s results, on the pricing page before the check, or on a locked page of the dashboard. An account with no trial opens the first-day pages only. Without a trial, the organization is deleted 90 days after the check. Get started says which start leads where. A trial lasts 7 days. It runs on the tier you picked, with that tier’s limits and features. Perception runs in every trial. Refer a Friend links give a longer trial.
  • A few days before the end, the admins get a mail that names the day of the first charge.
  • When the trial ends, Stripe charges the card for the plan, and the plan goes on with the same history.
  • To pay nothing, cancel under Manage billing before the trial ends. Collection then stops at the trial’s end, and the dashboard shows the plans. Everything collected so far stays.
  • An ended trial is not deleted automatically.

Plans and payment

An admin chooses a plan under Settings, Organization, Plan & billing, or on the screen that follows the trial.
  • Monthly or yearly. A yearly plan costs less per month. The pricing page shows both.
  • Advanced has sliders for prompts and projects above its own. Move a slider, or type the number in the field beside it. The price shows as you change them. Plan limits states how far they go. Past that, a Custom plan sets the size: talk to us.
  • Card only, through Stripe. Checkout asks for a billing address and takes a VAT ID.
  • Prices exclude VAT. Checkout adds VAT where the law requires it. A valid EU VAT ID from outside Lithuania makes the sale a reverse charge.
  • The first charge comes at the trial’s end. The first period starts on that day.
Change plan, beside Manage billing, changes the tier, the period and the Advanced sliders.
  • A larger plan applies at once. The payment method pays the difference for the rest of the period. If it is declined, nothing changes, and the page links to the invoice to pay.
  • A smaller plan applies at the end of the period you paid for. The page states the date. Until then, you keep what you paid for. Choose the current plan again to cancel the change.
  • A change with both parts applies the larger part at once and the rest at the end of the period.
  • Fewer projects than the organization runs cannot be chosen. Pause projects first.
  • Fewer prompts than you track can be chosen. At the end of the period, FullReach AI keeps the oldest prompts within the new limit and pauses the rest. The admins get a mail that lists what it paused.
Manage billing opens Stripe’s billing portal: the payment method, the invoices and canceling.
  • Canceling runs the plan to the end of the period you paid for.
  • A refund. We refund the first paid invoice in full if you ask within 14 days of it. The Terms hold the rest.
When a payment fails, the dashboard stays open and a banner asks you to update your payment method. The admins get a mail. When Stripe’s retries fail too, the dashboard closes until you pay, and it says that the subscription has ended.

Mail

Mail lists every mail and who gets it. It also states which mail Settings, Organization, Signed in, Email stops for your own address.

API keys

An admin creates API keys under Settings, Organization, API keys, for the MCP server. Connect a client says how to use one.

Closing the organization

An admin closes the organization under Settings, Organization. The page asks first, and states the date of the erasure. After the trial or the subscription ends, the page that shows the plans holds Delete organization too.
  • Tracking stops and the dashboard closes at once, for everybody.
  • Any subscription ends at once. We do not refund the time left.
  • Every member gets a mail with the date of the erasure.
  • For 90 days, FullReach AI can restore the organization: write to hello@fullreach.ai. After that, FullReach AI erases it.

Help

Support, at the foot of the sidebar, opens the help page. Your contact there names the person who answers. Write a message, copy the address, or book a call. The top of the page says whether your contact is available now, with the hours in your own time zone. The same contact is under Settings, Organization. The Support page also holds the common questions, each with a short answer and a link to its page of this manual. Below them, a search box finds a page of this manual by its title or its group. Plan limits states how many messages an organization can send a day.